Privacy Policy

We take the protection of personal data very seriously and comply with the relevant statutory provisions. The following statement informs you about what kind of personal data is collected for what purpose on this website and to what extent this data is made available to third parties

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Moonworks (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, communicate with us, or use our design and web services.

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1. Who We Are

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Moonworks is a digital design agency specialising in brand identity and web design services, offered through flexible monthly subscription plans. For the purpose of the General Data Protection Regulation (GDPR), Moonworks acts as the data controller for the personal information we collect.

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Contact:

📧 contact@moonworks-design.com
🌍 Moonworks, Rua da Prata 80, 1100-415, Lisboa, Portugal

2. Information We Collect

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We collect and process the following types of personal information:

• Contact information: name, email address, company name, phone number.
• Account and billing details: payment information, VAT number, subscription preferences.
• Communications: messages, requests, and feedback shared via forms, chat, or email.
• Website usage data: IP address, browser type, device information, and cookies collected through analytics tools (such as Google Analytics).
• Project-related data: content, visuals, and files you provide when using our services.

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3. How We Use Your Information

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We use your personal information to:

• Provide and manage our design and website services.
• Communicate with you about your projects, invoices, or support requests.
• Improve our website, services, and user experience.
• Send updates, news, or promotional content (only with your consent).
• Comply with legal obligations and enforce our terms of service.

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4. Legal Bases for Processing

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Under the GDPR, we rely on the following legal bases to process your data:

• Contractual necessity – when processing is required to deliver our services.
• Legitimate interest – for business improvement, analytics, and communication.
• Consent – for marketing or non-essential cookies.
• Legal obligation – to meet tax, accounting, or regulatory requirements.

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5. Data Sharing and Third Parties

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We may share your information with trusted third parties who help us operate our business, such as:

• Payment processors (e.g., Stripe).
• Analytics providers (e.g., Google Analytics).
• Cloud storage and project management tools (e.g., Notion, Figma, or similar).

All third parties are required to protect your data and act only under our instructions.

We never sell or rent your personal data.

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6. International Data Transfers

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If we transfer your data outside the European Economic Area (EEA), we ensure that such transfers are protected by adequate safeguards, such as the EU Standard Contractual Clauses or equivalent measures.

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7. Data Retention

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We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy — typically:

• Account and billing data: up to 7 years for tax compliance.
• Communication and project data: up to 3 years after the end of service.
• Analytics and cookies: as defined by your browser preferences.

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8. Your Rights

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Under the GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent at any time.
• Object to processing or request restriction.
• Request data portability.
• Lodge a complaint with your local Data Protection Authority.

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To exercise any of these rights, contact us at contact@moonworks-design.com.

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9. Cookies and Tracking

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We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.

For more details, see our [Cookie Policy] (you can link to a separate cookie policy page).

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10. Security

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We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss. Despite our efforts, no

system is 100% secure, and we cannot guarantee absolute protection.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised date.

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12. Contact Us

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If you have questions or concerns about this Privacy Policy or our data practices, please contact:

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Moonworks Privacy Team

📧 contact@moonworks-design.com
🌍 Rua da Prata 80, 1100-415 Lisboa